Terms
These terms govern your use of Kryterea. They are written to be understood rather than to be dense, and a signed order form takes precedence where the two differ.
Short version: use Kryterea for lawful work, keep your credentials safe, pay for what you use, and treat a grade as evidence for a human decision rather than the decision itself.
By creating an account or using Kryterea you accept these terms. If you are accepting on behalf of an organisation, you confirm you are able to bind it.
Where you have a signed order form or master agreement with us, that document governs and these terms fill the gaps.
You are responsible for the accounts in your workspace and for the actions taken under them. Keep credentials secure and tell us promptly if you believe an account has been compromised.
Drafting, grading and approving are separate permissions. Assigning them correctly within your organisation is your responsibility, and approval scope should be explicit rather than implied by seniority.
You may not use Kryterea to do the following.
Uploaded sources and produced deliverables belong to you. You grant us only the licence needed to host, process and return them while you use the service.
The product itself, including the rubrics we author, the interface and the underlying software, remains ours. Rubrics you write in your workspace remain yours.
How we handle your material is set out in the privacy policy, which forms part of these terms.
A Kryterea score is evidence for a human decision, not the decision itself. It is not legal, financial, medical or professional advice, and it does not transfer responsibility for the deliverable away from the person who signs it.
Grading is probabilistic. Findings can be wrong in both directions, and an approval recorded in Kryterea records that a person accepted the work, not that the work is correct.
You remain responsible for reviewing output before it leaves your organisation.
Plans and prices are set out on the pricing page or in your order form. Fees are billed in advance and are non-refundable except where the law requires otherwise.
We will give at least 30 days' notice before a price change takes effect on your plan, and a change never applies mid-term on a signed agreement.
We aim for high availability but do not offer a contractual uptime commitment on standard plans today, and we will not imply otherwise while that is the case. Enterprise agreements can include one.
We may change or retire features. Where a change removes something you rely on, we will give notice and, where we can, a path forward.
The service is provided as is. To the extent the law allows, we exclude implied warranties, including that the service will be uninterrupted or that every finding will be accurate.
Neither party is liable for indirect or consequential loss. Our total liability in any twelve-month period is limited to the fees you paid us in that period.
Nothing here limits liability that cannot be limited by law, including for death, personal injury or fraud.
You can stop using Kryterea and close your workspace at any time. We can suspend or end access for serious or repeated breach of these terms, and we will tell you why.
You can export your workspace before or during a 30-day window after termination. After that, the material is deleted.
When these terms change materially we will say what changed and when. Customers on an active agreement will be told directly, and a change never applies retroactively.
Questions go to the contact page.
Raise it before a pilot rather than after. We would rather redline early.