Refunds
Cancel any time. Refunds within 14 days.
Our order process is conducted by our online reseller Paddle.com, who is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns.
Short version: cancel from your billing page whenever you like and keep access until the end of the period you paid for. If Kryterea is not right for you, ask for a full refund within 14 days of a payment.
Cancelling a plan
You can cancel a monthly or annual plan at any time from the billing page in your workspace, or by contacting us. Cancelling stops the next renewal.
Your plan stays active until the end of the period you have already paid for, and your documents and projects remain available to you afterwards on the free plan.
Refunds
If you are not satisfied, you can request a full refund within 14 days of any payment for a plan, including an annual renewal. We do not ask for a reason.
Refunds go back to the original payment method. Paddle processes them, usually within 5 to 10 working days depending on your bank.
After 14 days, payments are not refundable except where the law requires otherwise or where we have made a billing error.
How to ask for a refund
Use whichever is easiest.
Reply to your Paddle receipt email, or use the link in it to contact Paddle directly.
Visit paddle.net and look up your order with the email address you paid with.
Email hello@kryterea.com with the email address on the order, and we will arrange it with Paddle.
Your statutory rights
Nothing in this policy limits rights you have under the consumer law where you live. Where those rights give you more than this policy does, they apply.
Contracted Enterprise and Regulated and Private plans follow the cancellation and refund terms in the signed order form.
Questions about a payment?
Tell us what happened and we will sort it out with Paddle.